Shipping Policy

Palsant Project

Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

Shipping Times

United States
Estimated delivery: 5–12 business days

International Orders
Estimated delivery: 7–21 business days, depending on destination and customs.

These are estimates, not guarantees.

Shipping Delays

Delays may occur due to carriers, customs, weather, or events beyond our control.
We are not responsible for delays once the order has been handed to the carrier.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes.
These charges are the customer’s responsibility.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages.

Incorrect Address

Customers are responsible for providing the correct shipping address.
Orders sent to the wrong address cannot be replaced or refunded.

Tracking

You will receive a tracking number once your order has shipped.

Contact

For any shipping questions:
contact@palsantproject.com